Objective:
A dynamic, energetic artist prepared for a challenging project with an organization that promotes professional growth, continuing education, and stability; and where my software comprehension, online research capabilities, graphic creative talent and organizational skills can be efficiently utilized.



Summary of Qualifications:
a) Excellent human relation skills (work well with individuals at all levels in a pleasant and professional demeanor).
b) Twenty-five years customer service experience.
c) Willingness to learn and understand new software applications.
d) Fourteen years of experience in a general office environment.
e) Professional approach to providing top quality support to administration.
f) Reliable, responsible, productive and adaptable.
g) Ability to plan, initiates, and carry out ideas and programs.
h) Imaginative problem solver with exceptional organizational skills.
i) Train and assist employees, superiors and patrons with basic technical support (troubleshooting onsite, telephone support, instead messaging and email support).
j) Demonstrated ability to prepare reports and procedural documentation.
k) Twelve years experience handling and editing graphic and digital documentation.
l) Eleven years experience creating and maintaining databases.



Technical Summary:
ADVANCED COMPUTER SKILLS: managing files and storage of media; create, maintain and manage departmental databases; creating graphs, gather and format data, edit/insert images, desktop publishing, train and assist with technical support (troubleshooting), maintain department equipment and software.



SOFTWARE: Operating System (Windows 7, Mac OS X), Microsoft Office Professional Suite (Excel, Access, Word, PowerPoint), Internet/Intranet, Banner (Academic & Finance Software), WordPerfect, MS Works, Email (Outlook Express, Act, REA, Web, Eudora), Remote Desktop Software (NetMeeting, VPN), Cool Edit Pro, Final Cut Pro (video editing software), Blackboard, PageMaker, Database Software (Filemaker Pro, Dentrix, MDStaff, CoStar, Ad-Astra, Wizard), Oracle Calendar, iCal, Extensis Portfolio, PeopleSoft 8.0 (ERP, HCM), Publisher, Light-room 4, HTML5, and Adobe CS6.



HARDWARE: Desktop PC and Mac computers (desktops and laptops), X-raid Apple Server (setup), fax, copier, scanner, digital camera, printer, binder machinery, CD-RW/DVD burning, backup hard-drives (Lacie, eGo), flash-drives, Smart devices (iPod, iPad, iTouch, Tablet and Android), switchboard, 10-key, external/internal modems, Cisco VoIP Phone, projector (overhead, 35mm Slides and Proxima-multimedia), TEC (Technology Enhanced Classroom) equipment, document camera, video conference equipment, Portable two-way radio, postage and badge machinery.